Refund Policy — Founder’s Club 2.0
Effective Date: October 24, 2025
At FilterPixel, we want every member of the Founder’s Club 2.0 to feel confident and risk-free.
If our product doesn’t save you time or meet your expectations, we’ll make it right — no hassle, no stress.
1. 14-Day Money-Back Guarantee (New Purchases)
1.1 Eligibility: First-time Founder’s Club 2.0 purchases only.
1.2 Window: Request a refund within 14 calendar days of purchase.
1.3 Guarantee: 100% refund, no questions asked.
1.4 After approval: Membership access ends immediately, and your locked-in price is forfeited.
1.5 Rejoining: If you later rejoin, standard pricing applies.
2. Renewal Refunds
2.1 Founder’s Club 2.0 renews annually to preserve your locked-in rate.
2.2 Reminder: Renewal notifications are sent before each billing date.
2.3 Grace period: Contact us within 7 calendar days of a renewal charge for a full refund and cancellation.
2.4 After 7 days: Renewals are non-refundable, but you may cancel anytime to prevent future charges.
2.5 Access: If you cancel after 7 days, access remains active until the end of the current term.
3. Your Risk-Free Trial Includes
3.1 Full access to all AI features.
3.2 VIP support throughout the trial.
3.3 Complimentary AI Style Setup Call.
3.4 Simple email-based refund process.
3.5 Use of these services does not affect your refund eligibility within the stated window.
4. How to Request a Refund
4.1 Email accounts@filterpixel.com from your purchase email.
4.2 Include: your full name, order email, and “Refund Request” in the subject.
4.3 For renewal refunds, mention “Renewal Refund” and include your renewal date.
4.4 Refunds are initiated within 3 business days of approval.
4.5 Your bank or card issuer may take 5–10 business days to credit the amount.
5. Canceling Future Renewals
5.1 You may cancel anytime through your FilterPixel account or by emailing accounts@filterpixel.com.
5.2 Cancellations stop future billing but do not generate automatic refunds.
5.3 Access remains active until the end of your current subscription term.
6. Pricing & Fees
6.1 Fixed annual price: $349/year — no hidden fees, no per-photo charges.
6.2 Any collected taxes are refunded along with your payment.
6.3 Refunds in non-USD currencies may vary slightly due to bank or FX rate differences.
7. Fair Use & Abuse Policy
7.1 The refund guarantee is intended for genuine evaluation.
7.2 Refunds may be declined in cases of:
a) Repeated refund claims across multiple accounts.
b) Fraud or chargeback abuse.
c) Clear misuse of the 14-day or 7-day refund windows.
7.3 We will always communicate transparently if a request is declined.
8. Third-Party Purchases
8.1 If you purchased through a third-party platform (e.g., App Store, marketplace, or reseller), their refund policy applies.
8.2 Please contact them directly for assistance.
9. Locked-In Pricing Policy
9.1 Active Founder’s Club members keep their $349/year rate for life as long as their membership remains active.
9.2 Canceling, refunding, or letting your membership lapse forfeits this rate.
9.3 Rejoining later will use the current standard pricing.
10. Need Help?
10.1 Our team is available 24 × 7 × 365 to assist you.
10.2 Email us anytime at accounts@filterpixel.com — we typically reply within a few hours, regardless of the day or time.
11. Policy Updates
11.1 This Refund Policy may be updated periodically.
11.2 Any changes will apply prospectively and be published here with an updated effective date.
11.3 Refund requests already within the eligibility window will always follow the policy effective at your purchase date.
Try Founder’s Club 2.0 risk-free for 14 days — if you’re not satisfied, get a full refund, no questions asked.
Renewed accidentally? Contact us within 7 days for a refund. No hidden fees, ever.
